Engaged Phone Answers Question

Yesterday, someone cut through the main Fibre Optic cable on the Gold Coast that affected over 1 million internet customers in South East Queensland. This single cable brought businesses to a halt. EFTPOS transactions couldn't be made, mobile phones stopped working, the internet was down.

It sort of affected me - but I just happened to be going out. I was actually unaware of the situation until yesterday afternoon, but a quick call to my Internet Company's support line answered the question - by being engaged.

My reasoning - the internet was down. The company's support lines are engaged - there's a big problem somewhere. They know about it. No need to call back. Yet I am sure many customers stayed on the line until they got through only to hear the support officer say "cables been cut - should be fixed soon".